FREQUENTLY ASKED QUESTIONS
Where is the produce sourced from?
We own a wholesale stand at Flemington Markets. We source the produce from our farmers and agents.
Is the produce organic or pesticide-free?
No, the produce we source and supply is not organic, however, we only supply Australian produce from local and Aussie farms.
What is included in a Boxa Greens?
A variety of quality seasonal fruit and vegetables
How do I order?
1. Refer to our weekly menu list (sent via e-mail to all subscribers every weekend)
2. Select your Boxa size and confirm options
3. E-mail order to firstname.lastname@example.org or text 0408 888 128 with details
What is included in the weekly menu list?
Our menu list features all items included in all the various Boxa types plus extras lists, order details, pick up/delivery, and recipes.
When are orders due?
Orders due by Monday 8.30 pm (unless stated in our menu list) for Tuesday pick up/delivery OR Wednesday 8.30 pm for Thursday pick up/delivery.
What days do you pick up a Boxa order?
Tuesdays or Thursdays (unless stated otherwise in the weekly menu list)
What are the Boxa options?
Boxa Grande - $65 (mixed fruit and vegetables)
Boxa Medium - $50 (mixed fruit and vegetables)
Boxa Veg - $60 (vegetables only)
Special Fruit Boxa – $55 (seasonal fruit & berries)
Inbetweena – $50 (salad and fruit lines)
Basic Boxa - $35 (mixed fruit and vegetables)
Boxa Mini - $35 (mixed fruit and vegetables)
Grazing Boxa – $60 (fruit and grazing vegetables)
Juice Boxa - $48 (mixed fruit and vegetables)
Where do you collect your Boxa from?
17a Davis Place Glenhaven 2156
What time can I collect my Boxa?
Between the hours of 12.30 pm and 5.30 pm. Contact us if you are unable to collect so we can arrange an alternate time.
Do you have to lock into a weekly boxa?
We understand you may have weeks when you’re out, busy, or simply having toasties for dinner! Only order as required.
What days do you delivery?
Tuesdays OR Thursday unless stated in our weekly menu list.
What areas do you deliver to?
We deliver to selected Hills District areas including Annangrove, Baulkham Hills, Beaumont Hills, Beecroft, Box Hill, Castle Hill, Cherrybrook, Dural, Glenhaven, Glenwood, Kellyville, Kellyville North, Kellyville Ridge, Kenthurst, Knightsbridge, Northmead, Northrocks, Rouse Hill, Stanhope Gardens, The Ponds, West Pennant Hills, Winston Hills
Is delivery free?
To qualify for delivery, the minimum spend is $50. The delivery zones/pricing is set into three zones. Multiple deliveries to one location will only incur one delivery fee.
What is the cost of delivery?
Zone 1: $8.00
Castle Hill, Dural, Kellyville, Knightsbridge
Zone 2: $10.00
Annangrove, Baulkham Hills, Beaumont Hills, Beecroft, Box Hill, Cherrybrook, Glenwood, Kellyville Ridge, Kenthurst, Northmead, North Rocks, Rouse Hill, Schofields, Stanhope Gardens, Quakers Hills, The Gables, The Ponds, West Pennant Hills, Winston Hills
What times are the boxas delivered?
Between 12.30 pm and 6 pm.
Do I need to be home when my Boxa is delivered?
No, offer contactless delivery and can leave your boxa at the front door if no one is home (or a designated area).
Due to the nature of fresh produce, we suggest in the warmer seasons, someone be home for collection to ensure the product is not left in the sun to maintain product freshness.
If we don't eat particular items or are intolerant can we swap items out?
We hate wastage and want to ensure customers are receiving items they will eat and cook with. We allow 3 swaps out of your standard boxa, free of charge.
Any additional swaps will incur a $1.00 surcharge. We allow a maximum of 5 swaps.
You can add extras of items already in the boxa OR select items from the 'extras list'. We will confirm any price changes.
What's in the extras list?
The extras list includes a large variety of fruit and vegetable lines not included in our standard boxas. For example, you can add fresh herbs, free-range eggs, berries, extra fruit packs, and other seasonal fruit and vegetables. If an item isn't included on the menu list, let us know and we'll try and source it for you.
I don't need a full fruit and vegetable boxa, can I make up my own boxa?
If you only need bits and pieces why not make up your own boxa including items from our extras list (or those listed in the standard boxas). There is a minimum spend of $50.00.